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Tag: service delivery

How to Improve Your Service Experience

April 7, 2020 Ryan Ogilvie Leave a comment

At one point or another we have all had the misfortune of having to escalate an issue to a service…

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Posted in: Customer service, Service Delivery Filed under: Communication, Customer Service, ITSM, providing service, service delivery

Lean Methodology at Santa’s Workshop

December 10, 2019 Ryan Ogilvie Leave a comment

Because Santa’s workshop must operate at maximum efficiency, he has employed the use of Lean methodology, or so I am…

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Posted in: Lean Filed under: continual service improvement, CSI, Improvement, ITIL4, ITSM, Lean, Process, service delivery, Service Management

Using Value to Sell Improvement Initiatives

November 18, 2019 Ryan Ogilvie Leave a comment

In tougher economic times, many organizations will start to evaluate all the components that make up their operational model. In…

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Posted in: Continual Service Improvement Filed under: CSI, ITIL, ITSM, service delivery

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