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Tag: Reporting

Reporting and Goal Cascades

January 13, 2020 Ryan Ogilvie Leave a comment

More than ever we have the ability to collect all forms of data. The question that you have to ask…

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Posted in: ITIL Filed under: Business Objectives, continual service improvement, CSI, Enterprise Service Management, goals, Improvement, ITIL4, ITSM, Metrics, Reporting, Service Management

A Snippet on Reporting From My Nelson Frank Post

September 20, 2019 Ryan Ogilvie Leave a comment

I recently had the opportunity to write for Nelson Frank on their dedicated ServiceNow blog. Here’s a quick summary below…

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Posted in: ITSM Filed under: continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, Metrics, Reporting, Service Management

Service Management and the Three Bears

July 30, 2019 Ryan Ogilvie Leave a comment

Why is it that we seem to complicate reporting when it comes to service management? If we are really aligning…

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Posted in: Metrics, Uncategorized Filed under: continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, KPI, Metrics, Reporting

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