Skip to content
Service Management Journey
Service Management Journey
Collaborating with service improvement as the final destination
  • About Us
  • Blog
  • Contact Us
  • Presentations
  • Services
    • Workshops
    • Consulting
    • Training

Tag: providing service

How to Improve Your Service Experience

April 7, 2020 Ryan Ogilvie Leave a comment

At one point or another we have all had the misfortune of having to escalate an issue to a service…

Continue Reading →

Posted in: Customer service, Service Delivery Filed under: Communication, Customer Service, ITSM, providing service, service delivery

Understanding Services – it’s not really magic

October 2, 2014 Ryan Ogilvie Leave a comment

  One of the challenges with operating a service desk is perception. From a customer perspective it can be a…

Continue Reading →

Posted in: CSI, ITSM, Service Delivery, Service desk, Service Management Filed under: Customer Satisfaction, Customer Service, ITSM, providing service, service delivery, Service Management

Getting to Know Your Business – 8 Speed Dating Questions to Leverage

August 11, 2014 Ryan Ogilvie Leave a comment

  I was recently speaking with a colleague who mentioned that he wanted to get a better familiarization with his…

Continue Reading →

Posted in: BRM, Business Relationship Management, Continual Service Improvement, ITIL, ITSM Filed under: BRM, Business Objectives, ITSM, providing service

Post navigation

Page 1 of 2
1 2 Next →

Archives

Follow Ryan at

Copyright © 2021 Service Management Journey — Ascension WordPress theme by GoDaddy