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Tag: ITIL4

Lean Methodology at Santa’s Workshop

December 10, 2019 Ryan Ogilvie Leave a comment

Because Santa’s workshop must operate at maximum efficiency, he has employed the use of Lean methodology, or so I am…

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Posted in: Lean Filed under: continual service improvement, CSI, Improvement, ITIL4, ITSM, Lean, Process, service delivery, Service Management

Using Feedback to Improve Support

October 28, 2019 Ryan Ogilvie Leave a comment

“How well are we providing service?” is a question that we frequently may be asking ourselves as service providers. In…

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Posted in: Service Delivery Filed under: continual service improvement, DevOps, feedback, Improvement, ITIL, ITIL4, ITSM, service delivery, Service Management

Is Problem Management Failing You?

October 21, 2019 Ryan Ogilvie Leave a comment

Recently, while I was on the train heading home, I came upon a community post in a service management tool…

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Posted in: Problem Management Filed under: continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, Problem Management, Process, Service Management, service value system

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