Skip to content
Service Management Journey
Collaborating with service improvement as the final destination
  • About Us
  • Blog
  • Contact Us
  • Presentations

Tag: ITIL

Using Feedback to Improve Support

October 28, 2019 Ryan Ogilvie Leave a comment

“How well are we providing service?” is a question that we frequently may be asking ourselves as service providers. In…

Continue Reading →

Posted in: Uncategorized Filed under: continual service improvement, DevOps, feedback, Improvement, ITIL, ITIL4, ITSM, service delivery, Service Management

Is Problem Management Failing You?

October 21, 2019 Ryan Ogilvie Leave a comment

Recently, while I was on the train heading home, I came upon a community post in a service management tool…

Continue Reading →

Posted in: Problem Management Filed under: continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, Problem Management, Process, Service Management, service value system

A Snippet on Reporting From My Nelson Frank Post

September 20, 2019 Ryan Ogilvie Leave a comment

I recently had the opportunity to write for Nelson Frank on their dedicated ServiceNow blog. Here’s a quick summary below…

Continue Reading →

Posted in: ITSM Filed under: continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, Metrics, Reporting, Service Management

Post navigation

Page 2 of 34
← Previous 1 2 3 … 34 Next →

Archives

Follow Ryan at

Contact Me

  • Email
    ryanrogilvie@blackfriar.ca
  • Phone
    403-909-1521
Copyright © 2019 Service Management Journey — Ascension WordPress theme by GoDaddy