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Tag: feedback

Using Feedback to Improve Support

October 28, 2019 Ryan Ogilvie Leave a comment

“How well are we providing service?” is a question that we frequently may be asking ourselves as service providers. In…

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Posted in: Service Delivery Filed under: continual service improvement, DevOps, feedback, Improvement, ITIL, ITIL4, ITSM, service delivery, Service Management

Is the Customer Always Right?

July 14, 2014 Ryan Ogilvie 2 Comments

  Over the weekend I was in a line at a chain restaurant where a customer had pushed his way…

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Posted in: Business Relationship Management, Continual Service Improvement, ITSM, Service Delivery, Service Management Filed under: continual service improvement, CSI, Customer Satisfaction, Customer Service, feedback

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