Skip to content
Service Management Journey
Service Management Journey
Collaborating with service improvement as the final destination
  • About Us
  • Blog
  • Contact Us
  • Presentations
  • Services
    • Workshops
    • Consulting
    • Training

Tag: Customer Service

How to Improve Your Service Experience

April 7, 2020 Ryan Ogilvie Leave a comment

At one point or another we have all had the misfortune of having to escalate an issue to a service…

Continue Reading →

Posted in: Customer service, Service Delivery Filed under: Communication, Customer Service, ITSM, providing service, service delivery

Is Your Service Desk Still Effective?

November 4, 2019 Ryan Ogilvie Leave a comment

Some may answer this this with a simple one word answer based on their recent experience. The real question here…

Continue Reading →

Posted in: Service Delivery Filed under: Customer Service, ITIL, ITSM, Service Desk

Is There Such Thing as a Bad Customer?

May 13, 2015 Ryan Ogilvie Leave a comment

Most everyone is familiar with the phrase “the customer is always right” however we are all pretty aware that this…

Continue Reading →

Posted in: BRM, Customer service, ITSM, Service Delivery Filed under: Customer Satisfaction, Customer Service, ITSM, service delivery, Service Desk

Post navigation

Page 1 of 3
1 2 3 Next →

Archives

Follow Ryan at

Copyright © 2021 Service Management Journey — Ascension WordPress theme by GoDaddy