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Tag: Communication

Improving Your Marketing Strategy

February 23, 2015 Ryan Ogilvie Leave a comment

One thing is for sure, shared services are typically not good at marketing (with the exception of those who are…

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Posted in: Communication, Continual Service Improvement, ITSM, Marketing, Service Delivery Filed under: Communication, ITSM, marketing, Service Management, strategy

Incident Management, Executive Gargoyles and Communication

March 24, 2014 Ryan Ogilvie 3 Comments

A critical business service is unavailable… you, the Incident Manager are coordinating the fix with several IT support resources including…

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Posted in: Communication, Incident Management, ITIL, ITSM Filed under: Communication, Incident Management, ITIL, ITSM, Service Management

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