Skip to content
Service Management Journey
Service Management Journey
Collaborating with service improvement as the final destination
  • About Us
  • Blog
  • Contact Us
  • Presentations
  • Services
    • Workshops
    • Consulting
    • Training

Tag: Business Objectives

Reporting and Goal Cascades

January 13, 2020 Ryan Ogilvie Leave a comment

More than ever we have the ability to collect all forms of data. The question that you have to ask…

Continue Reading →

Posted in: ITIL Filed under: Business Objectives, continual service improvement, CSI, Enterprise Service Management, goals, Improvement, ITIL4, ITSM, Metrics, Reporting, Service Management

Business Case Follow-up – Do you do it?

July 8, 2019 Ryan Ogilvie Leave a comment

Whenever you are looking to do something at an organization that requires a measurable amount of effort you will be…

Continue Reading →

Posted in: Business value Filed under: business case, Business Objectives, ITSM, Projects

The Incident Management Paradox

April 15, 2015 Ryan Ogilvie Leave a comment

A connection of mine on Twitter was looking to hire an incident manager within their organization and was wanted to…

Continue Reading →

Posted in: Continual Service Improvement, CSI, Incident Management, ITIL, ITSM, Problem Management Filed under: Business Objectives, Incident Management, ITSM, service delivery, Service Management

Post navigation

Page 1 of 3
1 2 3 Next →

Archives

Follow Ryan at

Copyright © 2021 Service Management Journey — Ascension WordPress theme by GoDaddy