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Category: Service Delivery

Service….as a Service

March 21, 2019 Ryan Ogilvie Leave a comment

There are loads of the ‘as a service’ acronyms, but what about simply having ‘service as a service’. Working in…

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Posted in: Service Delivery Filed under: BRM, ITSM, service delivery

Do You Understand Your Business?

November 27, 2018 Ryan Ogilvie Leave a comment

Do you understand your business? It is a simple question, however if you answer yes and were asked follow on…

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Posted in: BRM, Business Relationship Management, Continual Service Improvement, Customer service, ITSM, Service Delivery Filed under: BRM, BRMP, Business Relationship Management, Training

How You Can Improve Incident Management

May 29, 2018 Ryan Ogilvie Leave a comment

Since we have an expectation that “things just work,” the visibility to incident management can take center stage and as…

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Posted in: Service Delivery Filed under: Incident Management, ITIL, ITSM

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