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Service Management Journey
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Category: Service Delivery

How to Improve Your Service Experience

April 7, 2020 Ryan Ogilvie Leave a comment

At one point or another we have all had the misfortune of having to escalate an issue to a service…

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Posted in: Customer service, Service Delivery Filed under: Communication, Customer Service, ITSM, providing service, service delivery

Is Your Service Desk Still Effective?

November 4, 2019 Ryan Ogilvie Leave a comment

Some may answer this this with a simple one word answer based on their recent experience. The real question here…

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Posted in: Service Delivery Filed under: Customer Service, ITIL, ITSM, Service Desk

Using Feedback to Improve Support

October 28, 2019 Ryan Ogilvie Leave a comment

“How well are we providing service?” is a question that we frequently may be asking ourselves as service providers. In…

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Posted in: Service Delivery Filed under: continual service improvement, DevOps, feedback, Improvement, ITIL, ITIL4, ITSM, service delivery, Service Management

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