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Category: Process Improvement

Make Improvements and Avoid Groundhog Day

February 3, 2020 Ryan Ogilvie Leave a comment

If you were to look back at how your organization has handled certain initiatives over the years it might look…

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Posted in: Continual Service Improvement, CSI, ITIL, ITSM, Process Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, Process

Well Rounded ITSM

February 17, 2016 Ryan Ogilvie 2 Comments

The other day I had a chance to catch up with a colleague who was eagerly anticipating the start of…

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Posted in: Continual Service Improvement, CSI, ITSM, Process Improvement Filed under: continual service improvement, ITIL, ITSM, Service Management

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