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Category: ITIL

The Keyword in Service Management is “Service”

January 25, 2013 Ryan Ogilvie Leave a comment

What can we do to improve the customer experience? Despite which processes you have and whether or not you utilize…

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Posted in: ITIL, ITSM, Service Management

Problem Management and the Wheel of Solutions

January 11, 2013 Ryan Ogilvie Leave a comment

  “Why is Problem Management important?” I was once asked. “We do a really good job of resolving Incidents quickly…

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Posted in: ITIL, ITSM, Problem Management Filed under: ITIL, ITSM, Problem Management

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