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Category: ITIL

Continual Improvement in ITIL4

March 26, 2020 Ryan Ogilvie Leave a comment

When we think about the scope of how big continual improvement is, it can be a bit daunting to undertake.…

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Posted in: ITIL Filed under: continual service improvement, CSI, ITIL, ITIL4

Make Improvements and Avoid Groundhog Day

February 3, 2020 Ryan Ogilvie Leave a comment

If you were to look back at how your organization has handled certain initiatives over the years it might look…

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Posted in: Continual Service Improvement, CSI, ITIL, ITSM, Process Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, Process

Reporting and Goal Cascades

January 13, 2020 Ryan Ogilvie Leave a comment

More than ever we have the ability to collect all forms of data. The question that you have to ask…

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Posted in: ITIL Filed under: Business Objectives, continual service improvement, CSI, Enterprise Service Management, goals, Improvement, ITIL4, ITSM, Metrics, Reporting, Service Management

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