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Service Management Journey
Service Management Journey
Collaborating with service improvement as the final destination
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Category: Customer service

How to Improve Your Service Experience

April 7, 2020 Ryan Ogilvie Leave a comment

At one point or another we have all had the misfortune of having to escalate an issue to a service…

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Posted in: Customer service, Service Delivery Filed under: Communication, Customer Service, ITSM, providing service, service delivery

Do You Understand Your Business?

November 27, 2018 Ryan Ogilvie Leave a comment

Do you understand your business? It is a simple question, however if you answer yes and were asked follow on…

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Posted in: BRM, Business Relationship Management, Continual Service Improvement, Customer service, ITSM, Service Delivery Filed under: BRM, BRMP, Business Relationship Management, Training

Another Example of why Being Reasonable Rules

January 10, 2017 Ryan Ogilvie Leave a comment

A few months back as I was poking around on social media I saw that a colleague of mine received…

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Posted in: Collaboration, Customer service, ITSM, Service Delivery, Working Relationships Filed under: continual service improvement, ITIL, ITSM, Service Management

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