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Category: Communication

Why I Blog

December 19, 2017 Ryan Ogilvie Leave a comment

Having blogged for the past few years, whether on my own site or for others, one common questions always comes…

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Posted in: Blogs, Communication, ITSM Filed under: blogging, Collaboration, Communication, ITSM, Service Management, Writing

Do you work with an Incident Barometer?

February 22, 2016 Ryan Ogilvie 2 Comments

  At a recent service management event I was sat at a large table with various service desk managers who…

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Posted in: Communication, CSI, Incident Management, ITIL, ITSM, Service Management Filed under: continual service improvement, Incident Management, ITIL, ITSM, Service Management

Communication is like Europe

January 18, 2016 Ryan Ogilvie Leave a comment

  At a local event I was speaking with a person who was having troubles with finding a common ground…

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Posted in: BRM, Business Relationship Management, Communication, ITIL, ITSM Filed under: Communication, continual service improvement, ITIL, ITSM, Service Management

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