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Category: Business Relationship Management

Do You Understand Your Business?

November 27, 2018 Ryan Ogilvie Leave a comment

Do you understand your business? It is a simple question, however if you answer yes and were asked follow on…

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Posted in: BRM, Business Relationship Management, Continual Service Improvement, Customer service, ITSM, Service Delivery Filed under: BRM, BRMP, Business Relationship Management, Training

Communication is like Europe

January 18, 2016 Ryan Ogilvie Leave a comment

  At a local event I was speaking with a person who was having troubles with finding a common ground…

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Posted in: BRM, Business Relationship Management, Communication, ITIL, ITSM Filed under: Communication, continual service improvement, ITIL, ITSM, Service Management

Improvements 2016 – Not a Broken Record

December 30, 2015 Ryan Ogilvie 1 Comment

 Every year I say that I am not going to have a post on the coming year, but I find…

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Posted in: Business Relationship Management, COBIT, Continual Service Improvement, CSI, DevOps, ITIL, ITSM, Service Management Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, Service

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