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Author: Ryan Ogilvie

Driving Inertia on Service Improvement Initiatives

October 29, 2018 Ryan Ogilvie Leave a comment

 Newtons first law of inertia states: “an object either remains at rest or continues to move at a constant velocity,…

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Posted in: Continual Service Improvement, CSI, ITIL, ITSM, Service Management Filed under: continual service improvement, ITIL, ITSM, Service Management

My Take on New Year’s Strategy

January 16, 2017 Ryan Ogilvie Leave a comment

  New Year’s resolutions are an almost required part of transitioning into a new year. It’s a time when we…

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Posted in: CSI, Goals, ITSM, Strategy Filed under: continual service improvement, CSI, goals, ITSM

Another Example of why Being Reasonable Rules

January 10, 2017 Ryan Ogilvie Leave a comment

A few months back as I was poking around on social media I saw that a colleague of mine received…

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Posted in: Collaboration, Customer service, ITSM, Service Delivery, Working Relationships Filed under: continual service improvement, ITIL, ITSM, Service Management

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