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Author: Ryan Ogilvie

Use Metrics to Optimize Service Delivery

May 9, 2018 Ryan Ogilvie Leave a comment

I want you to think about all the different types of organizations you worked for. Whether they were Finance, Communications,…

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Posted in: Metrics Filed under: Improvement, ITSM, Metrics, service delivery

Why I Blog

December 19, 2017 Ryan Ogilvie Leave a comment

Having blogged for the past few years, whether on my own site or for others, one common questions always comes…

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Posted in: Blogs, Communication, ITSM Filed under: blogging, Collaboration, Communication, ITSM, Service Management, Writing

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