We have all been in this position at one time or another before. We have made improvements and then for whatever reason we seem to drift back into a state where we were before the improvement initiative was implemented. So the question of how we avoid losing momentum in these initiatives becomes paramount.
One of the challenges with continual service improvement (CSI) initiatives is that they remain continual. Unlike other initiatives where there is a finish, this marathon like work continues cycle after cycle. In the beginning there is a sense of excitement and this is evident in the work that is done around the processes an adoption as part of the CSI. However, if this momentum starts to fade, the areas where excitement may have had a positive contribution are starting to feel the backslide into the pre-improvement state. .
As outlined above we need to focus on business objectives. Step one is to understand the business vision and how IT strategies will line up to this. Secondly, to keep this improvement initiative moving we need to structure it as agile as possible. Keeping initiative is iterative chunk that can demonstrate success will help us to get some positive momentum right from the start.
Once we know where we want to go we can outline what actions need to be taken to get there. Since we have chosen to keep things simple in the beginning we should have a shorter list of activities to manage. On paper it looks more possible because it actually is.
Keeping things simple over the long term will allow your teams to make iterative improvements that they will be visible to the teams which they will ultimately serve.